POLICIES

MINIMUM INITIAL ORDER: $100.00
REORDERS: $50.00 Add $5.00 for orders under minimum
DROP SHIPS: $3.50 Plus Shipping.
TERMS: We accept Visa, MC, or Discover
OPEN ACCOUNTS: Net 30
To establish an account we require credit history using our Credit Application Form. Allow 2 weeks for processing credit check.
PACKAGING: Individually jump ringed and carded in clear sleeve. Bulk packaging upon request.
SURCHARGE: Due to the fluctuation in the gold and silver markets, prices subject to change with out notice.
PRODUCTION TIME: 1-5 working days depending on availability. F.O.B. Garland, Texas
BUSINESS HOURS: Mon - Thurs 9:00 am - 6:00pm CST; Fri 9:00-12:00 CST
ORDERS BY EMAIL: Sales@designvisions-usa.com
GENERAL INFORMATION: Info@designvisions-usa.com
ORDERS BY PHONE: LOCAL (972) 494-5214 TOLL FREE 1-800-866-5804
ORDERS BY FAX: (972) 494-5312
ORDERS BY MAIL: DESIGN VISIONS P.O. BOX 595192, DALLAS, TEXAS 75359

RETURN POLICY

1. No return without authorization.

2. All shortages or damaged claims must be reported within 10 days of invoice date.

3. All authorized returns will be subject to a restocking fee.

4. No cash or checks. A credit note will be issued to customers account. All requests for returns must be made within 30 days of receipt of merchandise.

5. No return will be honored after 30 days. Design Visions considers your purchase order a legal obligation to accept and pay for all goods ordered. All returns are solely at the discretion of Design Visions.

6. Following are non-returnable: Years or dated items, engraving, custom designs, numbers, and special soldering. NO EXCEPTIONS.

7. There will be a $30 fee on all return checks. No Exceptions. All invoices are collectable in Dallas County.

CUSTOM MOLDS/DIES

All tools, dies, models, and molds are maintained for the exclusive use of the original customer, but remain solely the property of Design Visions who may dispose of “inactive” molds (2 years / no reorder) without notice. Any order after this time will be subject to new charges.

TRADEMARKS & PROMOTION

All designs submitted to Design Visions by their customers are deemed to be in full compliance with all existing laws of trademark, copyright, patent and privacy regulations at the time of submission. Customer agrees to hold Design Visions harmless to any claims of damages, cost or expenses resulting from any legal actions as a result of Design Visions using any of said materials in the fulfillment of the customer’s order.

Design Visions reserve the right to use all products produced by our company in advertising and display unless specified in writing to the contrary at the time of receiving the customer’s order. All products shown in our advertising are for display purposes only and for the exclusive use of the original customer or those authorized by owner of such designs.